Resources and Tools

Every industry has its own unique information.  Medical interpretation is not different in this respect.  To help you research issues you might be facing, we have assembled the following list of growing resources.

Frequently Asked Questions


Are your interpretation services HIPAA compliant?

Yes. Each interpreter signs a confidentiality agreement and is bound by a strict Code of Ethics, ensuring that all the information pertaining to the work we do for you remains strictly confidential. Additionally, our interpreters are required to adhere to HIPAA compliance standards.

How do I set up an account?

Setting up an account is easy simply call 855-823-8400 to speak with a representative.

How do I access interpretation services?

Over-the-phone interpretation - Simply dial our toll-free phone number and provide your account information and the language you need to our customer service representative. We will connect you to a qualified interpreter in seconds.

Video medical interpretation - Click on the provided desktop icon, select the language, interpreter specialty, and desired gender of the interpreter. Click on the “Connect” button and your interpreter will be with you shortly.

On-site interpretation – Schedule an interpreter by dialing our toll-free phone number and then providing your account information and the language you need to our customer service representative. Please allow 24 hours advance notice.

What languages does HealthLink Interpreters cover?

Currently, HealthLink Interpreters services more than 240 languages.  And our list continues to grow.

Links


Certification Commission for Healthcare Interpreters



National Council on Interpreting in Health Care



Joint Commission



Common Sense Advisory



Bridging the Gap



Practical Solutions for Language Access in Health Care